Delivery and Returns
UK DELIVERY (including Northern Ireland, Channel Islands, Isle of Man, Highlands and Islands)
|Tracked 2-3 days
|FREE on orders above £45
|Tracked 1-2 days
When you checkout, please enter your mobile phone number in the shipping address section to receive delivery notifications from our carrier.
No deliveries take place on bank holidays.
REST OF THE WORLD (ROW)
|FREE on orders above £150
IMPORTANT NOTE FOR REST OF THE WORLD CUSTOMERS: We ship everywhere in the world. However, we cannot guarantee that you will or will not be charged any customs tax or duties. Any customs or import duties are determined by each country's individual customs agency and charged once the parcel reaches its destination country. These charges, if any, are the responsibility of the recipient.
Your 100% satisfaction is important to us. We offer a 14-days Return & Exchange Policy:
- If a product was damaged or faulty at delivery - you can choose between a replacement or a refund.
- We have a 14-days Return & Exchange Policy, from the day the item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by a proof of purchase (your original email purchase confirmation).
- To start a return, please email email@example.com with the subject 'Returns' and include your order number, your name and the reason for the return. Items sent back to us without first requesting a return will not be accepted.
- If your return is accepted, we will provide you with the instructions on how and where to send returned goods. You are responsible for the package until it reaches us.
- Please note that you are responsible for shipping costs of returned items.
- When the returned item is received and inspected by us, you will receive a confirmation email, notifying you about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to your original credit card or payment method minus the initial shipping costs. If you do not have the original card you paid with, we cannot offer you a refund but we will give you an exchange or gift card for the same amount.
- Unfortunately, we cannot accept returns on sale items or gift cards.
You can contact us for any return question at firstname.lastname@example.org.